Privacy Policy

1. Types of Personal Information Collected

1.1 When you make a booking or contact us through the Website, we may collect:

• Email address
• Name
• Phone number
• Physical address
• Postal code
• Payment information
• Service preferences
• Any additional information voluntarily provided to us

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2. How Your Personal Information Is Used

2.1 Personal information collected through the Website is used to:

• Book appointments and provide the services you request
• Communicate with you regarding your appointment
• Send invoices, receipts, and payment reminders
• Process payments
• Send information about our services and promotions (if you opt in)
• Share updates about the Website and your account
• Respond to your questions or concerns
• Improve your overall experience with our services
• Diagnose technical issues or maintain the Website
• Comply with legal requirements or lawful requests

2.2 We process your personal information only for the purposes listed above.

2.3 If you choose not to provide certain personal information, some features of the Website or booking system may not be available.

2.4 We may send service-related notifications when necessary, such as appointment confirmations or temporary service interruptions. These messages are mandatory for active users.

2.5 When needed, we may contact you by email or phone, depending on your communication preferences.

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3. Marketing Information

3.1 If you no longer wish to receive marketing emails or newsletters from Opalya Mobile Spa, you can opt out by contacting us at hello@opalya.ca or by using the unsubscribe option in our emails.

4. Non-Personal Information

4.1 We may collect non-personal information such as:

• Device type
• Operating system
• IP address
• Browser type
• Pages visited
• Referring URLs
• Date and time of access

This information helps us improve the Website’s performance and user experience.

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5. Protection of Your Information

5.1 We take reasonable technical and organizational measures, including encrypted networks, secure payment gateways, and limited access controls, to protect your personal information.

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6. Sharing Your Information with Third Parties

6.1 If you book a mobile service, we may share relevant personal information with the assigned service provider to deliver your appointment safely and accurately.

6.2 We do not share your information with third parties except:

• When required by law
• To comply with lawful requests or investigations
• When necessary to process payments or operate the Website securely

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7. Accessing or Updating Your Information

7.1 You may request access, updates, or deletion of your personal information by emailing hello@opalya.ca. We will respond within 48 hours.

8. Retention of Personal Information

8.1 We retain your information only as long as needed to provide services or maintain your account.

8.2 If your information is no longer required, it will be stored securely for up to one year before deletion.

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9. Cookies

9.1 The Website uses cookies to enhance your browsing experience.

9.2 Cookies may be:

• Session cookies
• Persistent cookies

9.3 Cookies typically do not contain personal data but may link to information you provide.

9.4 Opalya Mobile Spa uses cookies to:

• Verify your details as you navigate pages
• Recognize returning users
• Improve site navigation and performance

9.5 We also use Google Analytics to better understand how visitors use the Website.

9.6 By using the Website, you agree to our use of cookies. You may disable cookies in your browser settings, but some features may not function properly.

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10. Place of Data Processing

10.1 Your information may be processed in Canada or other countries, including the United States, where data protection laws may differ from those in your region.

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11. Third Party Analytics

11.1 We use services such as Google Analytics to track and report Website usage. These services may collect details such as your IP address or browsing behavior.

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12. Your Consent

12.1 By using the Website, you consent to the collection, use, and processing of your personal information as outlined in this Privacy Policy.

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13. Privacy Complaints

13.1 If you have concerns or complaints about how your information is handled, contact us at hello@opalya.ca.

13.2 We will assess your complaint and inform you if an investigation will be conducted.

13.3 If you are not satisfied with the outcome, we will advise you on further options.

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14. Contact Information

14.1 For questions about this Privacy Policy or your personal information, contact us at:

Opalya Mobile Spa
Email: hello@opalya.ca